CQI Tends to Focus on ______ Rather Than the ______

question 19

Multiple Choice

CQI tends to focus on ______ rather than the ______.

• A) QC;QA
• B) QA;QC
• C) process;people
• D) service;corrections

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Definitions:

Counterfactual Thinking

The psychological process of imagining alternative outcomes to events that have already occurred, often starting with "what if" questions.

Olympic Bronze Medalists

Athletes who have achieved third place in their respective events at the Olympic Games.

Overconfidence

A cognitive bias that causes a person to believe that they are more capable or knowledgeable than they actually are.

Primacy Effect

The tendency to remember information at the beginning of a list better than information in the middle or at the end.