Which One of the Following Is a Creative Idea for Enhancing

question 10

Multiple Choice

Which one of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

• A)Use product inspections to improve the manufacturing process and reduce costs.
• B)Eliminate production processes based simply on producing a quota.
• C)Begin each management meeting with a factual and financial review of quality.
• D)Create production processes based upon learning how to improve the processes.
• E)Abolish organizational bias toward handling quality issues immediately.

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Definitions:

Von Restorff Effect

A psychological phenomenon where an item that stands out from a group is more likely to be remembered than other items.

Chunks

Memory strategy that involves combining individual pieces of information into larger groups, or chunks, making them easier to remember.

Short-Term Memory

The component of the memory system that holds a small amount of information in a readily accessible state for a short period of time.

Retroactive Interference

Occurs when new information hinders the ability to remember older information.