Managers Today Need to Be Aware Quality Is Not Just

question 67

Multiple Choice

Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?

• A)decreased liability costs
• B)positive company image
• C)lower costs
• D)higher market share
• E)increased profitability

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Definitions:

Exteroceptors

Sensory receptors that receive stimuli from the external environment, involved in senses such as sight, hearing, taste, smell, and touch.

Olfactory Cortex

A region of the brain involved in the processing of smell information received from the olfactory receptors.

Sensory Receptors

Specialized cells or nerve endings that respond to changes in the environment and send signals to the central nervous system.

Nasal Cavity

The large air-filled space behind the nose that filters, warms, and humidifies inhaled air.