According to Crosby,significant Progress in Product Quality Can Be Reached

question 13

Multiple Choice

According to Crosby,significant progress in product quality can be reached when ________.

• A)quality goals are published to workers so that they know exactly what they are expected to do
• B)product inspections are used in order to improve the manufacturing process and reduce the costs
• C)the design and manufacturing process of a product are continuously improved
• D)organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality
• E)self development of workers as useful players in maintaining quality is encouraged

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Definitions:

Resources and Capabilities

The tangible and intangible assets that a firm utilizes to develop, manufacture, and deliver products or services to its customers.

Sustainable Advantage

An enduring benefit or competitive edge that a company can maintain over its competitors, often through innovation or strategic resource management.

Supplier Power

The ability of providers of goods or services to drive up prices and dictate terms because of their importance or scarcity.

Critical Inputs

Essential resources or factors required in the production process or for the delivery of a service that significantly impact the quality and output of the final product.