Managers Today Need to Be Aware Quality Is Not Just

question 67

Multiple Choice

Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?

• A)decreased liability costs
• B)positive company image
• C)lower costs
• D)higher market share
• E)increased profitability

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Definitions:

Full Retirement Benefit

The total amount of money one is entitled to receive from a pension or retirement fund upon reaching the designated retirement age.

Adjusting for Inflation

The process of altering financial figures to account for the change in the purchasing power of money over time.

Pension Plan

A retirement savings plan sponsored by an employer, providing a fixed payout to employees upon retirement.

Multiplier

A factor that quantifies the change in economic activity resulting from a change in spending, used in macroeconomic analysis to estimate the effect of investment, government spending, and other economic activities.