Which One of the Following Dimensions of an Organization's Culture

question 4

Multiple Choice

Which one of the following dimensions of an organization's culture is emphasized by the management if it hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services?

• A)ethics dimension
• B)innovation dimension
• C)quality dimension
• D)diversity dimension
• E)spirituality dimension

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Definitions:

Legal Rights

Legal rights are entitlements governed by specific legal systems that grant individuals the ability to perform certain actions or to be treated in specific ways.

Records

Documented information, in various formats, maintained as evidence of activities, transactions, and decisions.

Abstract Qualities

Traits or characteristics that are not tangible or concrete, often relating to concepts, ideas, or values.

Construct Validity

Consistency between a high score on a test and high level of a construct such as intelligence or leadership ability, as well as between mastery of this construct and successful performance of the job.