An Effective Listener Should Go Easy on Arguments and Criticism

question 25

Multiple Choice

An effective listener should go easy on arguments and criticism because being critical ________.

• A)reduces the importance of the conversation
• B)is a symptom of unreceptive communication
• C)puts the speaker on the defensive
• D)creates a permissive environment for the speaker
• E)is a sign of distraction

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Definitions:

Neurotransmitters

Chemicals that transmit signals across a synapse from one neuron to another in the brain and nervous system.

Unconscious Forces

Psychological or emotional influences of which an individual is not fully aware but that can affect thoughts and behaviors.

Psychoanalytic Perspective

View of human development as shaped by unconscious forces that motivate human behavior.

Acting Out

Acting out is the expression of emotional conflict or feelings through actions, often inappropriate or disruptive, as a substitute for verbal expression.