Malcolm,an Accounts Clerk,is All Set to Make a Presentation on How

question 68

Multiple Choice

Malcolm,an accounts clerk,is all set to make a presentation on how his team can improve their productivity by changing certain work practices.His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him.The manager most likely said this because being critical ________.

• A)will increase the amount of time Malcolm will need to finish his presentation
• B)will only annoy the other people attending the presentation
• C)will put Malcolm on the defensive
• D)will confuse people about the ideas and suggestion put forth
• E)will reduce the level of group cohesiveness

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Definitions:

Team Norms

are the informal guidelines and shared expectations that govern the behavior of team members in order to facilitate smooth team operations and cooperation.

Norming

A stage in team development where members resolve conflicts, appreciate colleagues’ strengths, and establish strong group cohesion and identity.

Decoding

The process of interpreting and understanding communication signals or messages.

Internal Communication

The exchange of information and messages within an organization among its members or employees.