Margie Has Applied for a Job with the Lumineer Company

question 87

Multiple Choice

Margie has applied for a job with the Lumineer Company.She was asked,"how would you handle an angry customer?" and "If you caught a coworker lying,what would you do?" These are examples of questions you would hear in ________.

• A)aptitude-interest tests
• B)vocational interest tests
• C)typing test
• D)personality tests
• E)communications test

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Definitions:

Type A Behavior

A personality trait characterized by high levels of competitiveness, self-imposed stress, impatience, and a constant sense of urgency.

Emotional Labor

The process of managing and sometimes suppressing emotions to fulfill the emotional requirements of a job.

Role Overload

The stress and strain experienced when the demands of one's role exceed the individual's capacity to fulfill them.

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.