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Explain the concepts of line,staff,and functional authority.
Appraisal Cost
Expenditures related to the detection and prevention of defective products or services before delivery to customers.
Internal Failure
Costs incurred due to defects in goods or services before they are delivered to the customer, including scrap and rework expenses.
External Failure
Costs incurred when a product or service fails after being delivered to the customer, leading to returns, repairs, or recalls.
Financial Measures
A term referring to various metrics used to assess, compare, and track the financial health or performance of a business.
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