Mark and Joe Work in the Client Services Department of an Advertising

question 63

Multiple Choice

Mark and Joe work in the client services department of an advertising agency,and they have been assigned the account of a major client.However,when the client sends an email with an urgent request,neither of them respond.This is most likely due to ________.

• A)overlapping responsibilities
• B)responsibility gaps
• C)poor line authority
• D)excessive delegation
• E)high centralization

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Definitions:

Efficacy Expectation

An individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.

Successful Experience

An event or occurrence that achieves a desired outcome or exceeds expectations, often leading to a sense of accomplishment or satisfaction.

Persuasive Speech

A form of speech aimed at convincing the audience to accept a particular point of view or take a specific action.

Self-monitoring

The process of paying attention to one's own behavior and using these observations to shape the way one behaves.