Mass Customization Attempts to Blend Unique Features into Standardized Goods

question 37

True/False

Mass customization attempts to blend unique features into standardized goods and services.

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Definitions:

Instrumentality

The perceived relationship between performance and the attainment of certain outcomes, an important concept in motivation theories such as expectancy theory.

High Performance

A state of operating with maximum efficiency and effectiveness, often surpassing expected standards.

Performance Expectations

Standards or benchmarks that define the expected level of job performance.

Performance-outcome Expectancy

The belief that a certain level of performance will lead to a specific outcome.