Louise Is a New Customer Service Agent at a Leading

question 93

Multiple Choice

Louise is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device; thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

• A)The length of the call
• B)The noise during the call
• C)The inexperience of the customer service agent
• D)The customer at the call

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Definitions:

Fair Value

An estimate of the market value of an asset or liability, based on the price at which willing parties would enter into a transaction.

Adjusting Entry

A journal entry made at the end of an accounting period to allocate income and expenditure to the appropriate periods.

Debt Investments

Investments in bonds or other debt securities where the investor lends money to an entity in exchange for interest payments and the return of principal.

Accrued Annual Interest

Interest that has been incurred but not yet paid over a year, representing a liability for the borrower.