When Priyanka Instructs New Employees on Handling Customer Complaints,she Motivates

question 8

Multiple Choice

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

• A)human
• B)conceptual
• C)intuitive
• D)visionary

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Definitions:

Break-Even

The point where total costs equal total revenues, indicating no profit or loss.

Monthly Dollar Sales

The total value of all sales made within a month, expressed in dollars.

Variable Expenses

Costs that fluctuate with the level of output or sales, such as materials and labor.

Fixed Expenses

Fixed expenses are costs that do not fluctuate with changes in production level or sales volume, including lease payments and insurance.