The Design of Service Facilities Requires the Clever Integration of Layout

question 24

True/False

The design of service facilities requires the clever integration of layout with the servicescape and process design to support service encounters.

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Definitions:

Rules and Procedures

Established guidelines and systematic methods designed to organize and standardize actions within an organization or activity.

Personal in Nature

Refers to something that is intended for or affects an individual in a private, intimate, or personal capacity.

Assignment

The transfer of rights or property from one party to another.

Creditor Beneficiaries

A creditor beneficiary is a third party that benefits from a contract wherein the promisor agrees to pay the promisee's debt to the third party.