David Runs a Bed and Breakfast in the Outskirts of a Big

question 11

Multiple Choice

David runs a bed and breakfast in the outskirts of a big city. His employees are allowed to spend up to $200 to resolve any customer complaints, with no questions asked. This is an example of:

• A) service guarantee.
• B) assurance.
• C) flexibility.
• D) empowerment.

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Definitions:

Phenotypic

Referring to the observable characteristics or traits of an organism, which result from the interaction of its genotype with the environment.

Montessori School

An educational approach developed by Maria Montessori, emphasizing independence, freedom within limits, and respect for a child’s natural psychological development.

Vygotsky

Lev Vygotsky, a Soviet psychologist who developed a sociocultural theory of cognitive development, emphasizing the role of social interaction and language in learning.

Cognitive Skills

The mental capabilities involved in learning, thinking, reasoning, problem-solving, and remembering.