In the Context of Technology in Value Chains, Customer Relationship

question 3

Multiple Choice

In the context of technology in value chains, customer relationship management (CRM) :

• A) enables small firms to make counterfeit knock-offs of genuine products.
• B) prohibits firms from bundling goods and services together.
• C) encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
• D) exploits the vast amount of data that can be collected from consumers.

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Definitions:

Social Development

The process by which a society improves the living conditions of its members through increases in social and economic complexity.

Object Permanence

The understanding that objects continue to exist even when they cannot be observed or are out of sight, a concept important in cognitive development.

Conservation of Mass

A principle stating that mass is neither created nor destroyed in a closed system through physical and chemical changes.

Conservation of Volume

The understanding that the quantity of a substance remains the same despite changes in its shape or container.