In the Context of Technology in Value Chains, Customer Relationship

question 3

Multiple Choice

In the context of technology in value chains, customer relationship management (CRM) :

• A) enables small firms to make counterfeit knock-offs of genuine products.
• B) prohibits firms from bundling goods and services together.
• C) encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
• D) exploits the vast amount of data that can be collected from consumers.

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Definitions:

Hybridization

The process or model by which atomic orbitals mix and form new hybrid orbitals of equivalent energies, explaining the bonding and shape in molecules.

Nitrogens

Chemical elements with the symbol N and atomic number 7, essential for all living organisms.

Pi Bonds

Covalent chemical bonds formed by the side-to-side overlap of p orbitals, characterizing the electron density located above and below the axis of the bonded atoms.

Sigma Bonds

Single covalent bonds formed between two atoms due to the head-on overlap of atomic orbitals, characterized by shared electron density along the axis connecting the nuclei.