Which of the Following Is a Difference Between the Evaluation

question 38

Multiple Choice

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers

• A) Customers rely more on information from nonpersonal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods.
• B) Customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods.
• C) Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase.
• D) Customers adopt innovations in services faster, whereas they resist adopting innovations in products.

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Definitions:

White Wolf

A publishing company known for its role-playing games, books, and digital media, often with fantasy and supernatural themes.

Guardian Animal

An animal, real or mythical, believed to protect or watch over individuals, groups, or places.

Special Forces

Military units trained to conduct special operations, often including unconventional warfare, reconnaissance, and counter-terrorism.

Directions

Instructions on how to get from one place to another.