Basic Customer Expectations Are Generally Considered the Minimum Performance Level

question 17

Multiple Choice

Basic customer expectations are generally considered the minimum performance level required to stay in business and are often called__________.

• A) order qualifiers
• B) credence attributes
• C) experience attributes
• D) order winners

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Definitions:

Tardive Dyskinesia

A neurological disorder characterized by involuntary, repetitive body movements, often resulting from long-term use of antipsychotic medication.

Chronic Dry Mouth

A persistent feeling of dryness in the mouth, often due to inadequate function of the salivary glands.

Chronic Headache

A medical condition characterized by frequent or ongoing headaches, often requiring long-term management and treatment.

Blocking Dopamine

The process of inhibiting the action of dopamine, a neurotransmitter involved in many functions including mood, motivation, and reward.