Which of the Following Is a Quality Performance Measure at an Operational

question 15

Multiple Choice

Which of the following is a quality performance measure at an operational level

• A) Customer ratings of goods and services
• B) Customer retention
• C) Service representative courtesy
• D) Product recalls

---

Definitions:

Instructional Discourse

The structured communication or dialogue that occurs in an educational setting, aimed at facilitating learning and understanding of subject matter.

Practical Knowledge

Knowledge that is applied to real-world situations, emphasizing skills, techniques, and procedures that are used to solve practical problems.

Drill and Practice

Involves repetitive exercises or activities designed to reinforce learning through continuous practice.

Explicit Instruction

A teaching approach that involves clear, direct teaching of specific skills, concepts, or procedures, where goals and expectations are clearly defined.