In the Context of the Net Promoter Score (NPS),which of the Following

question 4

Multiple Choice

In the context of the net promoter score (NPS) ,which of the following is a difference between promoters and detractors?

• A) Unlike promoters,detractors are customers who are associated with scores of 7 or 8.
• B) Unlike promoters,detractors are satisfied customers who may switch to competitors.
• C) Unlike promoters,detractors defect at higher rates.
• D) Unlike promoters,detractors are less price sensitive.

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Definitions:

Complex

A term describing an entity or system that consists of many different and connected parts, exhibiting behaviors that emerge from the interactions of its individual components.

Simple

Easily understood or done; presenting no difficulty or complexity.

Cross-functional Team

A team composed of members from different departments or areas of expertise, working together towards a common goal.

Reciprocal Interdependence

An organizational model in which team members work closely together on a piece of work, consulting with each other, providing each other with advice, and exchanging information.