In the Context of the Net Promoter Score (NPS), Scores

question 10

Multiple Choice

In the context of the net promoter score (NPS) , scores of 7 or 8 are associated with__________, customers who are satisfied but may switch to competitors.

• A) detractors
• B) passives
• C) promoters
• D) proponents

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Definitions:

Basic Skin Sensations

The four types of sensations that can be felt by the skin: pressure, warmth, cold, and pain.

Warmth

The quality, state, or sensation of being warm; often used metaphorically to describe a kind, friendly, and empathetic nature.

Cold

A common viral infection of the upper respiratory tract characterized by symptoms such as coughing, sneezing, and a runny nose.

Subliminal Messages

Messages that are sent below the threshold of conscious perception, designed to influence behavior or thought without the individual being aware of it.