In the Context of SERVQUAL,_____ Is the Caring,individual Attention a Firm

question 28

Multiple Choice

In the context of SERVQUAL,_____ is the caring,individual attention a firm provides to its customers.

• A) responsiveness
• B) reliability
• C) assurance
• D) empathy

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Definitions:

General And Specific

A method of organizing information that starts with broad, general statements and gradually moves towards more detailed and specific information.

Corporate Guidelines

Official principles or rules designed to guide decisions and actions within a corporation.

Color And Contrast

The use of different hues and the distinction between elements in design to enhance readability, focus, and aesthetic appeal.

Readability, Clarity

The ease with which text can be read and understood by the audience, often influenced by the writer's choice of words, sentence structure, and organization.