Josephine's T-Shirts Faced a Lot of Complaints from Customers When

question 20

Multiple Choice

Josephine's T-Shirts faced a lot of complaints from customers when its recent batch of long-sleeved shirts was dispatched.The employees at Josephine's T-Shirts,hence,had to rework on the returned items,and in some cases,the company had to even replace the faulty goods.In this case,the costs incurred by Josephine's T-Shirts are an example of _____ costs.

• A) prevention
• B) appraisal
• C) internal failure
• D) external failure

---

Definitions:

Employment Situation

The current state of the job market, including factors like unemployment rates, job creation, and labor force participation.

Comparable Worth

The concept that individuals in different job roles should receive equal pay if their work is of equal value, based on a set of criteria.

Perceptual Distortion

The misinterpretation or misunderstanding of sensory information, leading to inaccurate perceptions of reality.

Gender Interaction

The dynamics and ways in which individuals of different genders interact and communicate with each other.