Which of the Following Statements Is True of Gap 3

question 12

Multiple Choice

Which of the following statements is true of Gap 3 in the GAP model

• A) It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.
• B) It is where the customer judges quality and makes future purchase decisions.
• C) It can be minimized by advertising.
• D) It recognizes that manufacturing and service delivery systems must execute quality specifications well.

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Definitions:

Alphabetical Order

Alphabetical order is a system of sorting or organizing items based on the sequence of letters in the alphabet.

Familial Sleeping Arrangements

The way in which family members organize themselves for sleeping, often influenced by cultural norms and personal preferences.

Cultures

The shared values, traditions, norms, customs, arts, history, folklore, and institutions of a group of people.

Deliberate System

Definition: A cognitive processing system characterized by intentional, controlled, and often slower thinking, contrasting with automatic, instinctual processes.