Service Encounter Design Is a Key Activity Performed by Operations

question 36

Multiple Choice

Service encounter design is a key activity performed by operations managers that involves:

• A) managing the flow of materials, information, people, and money from suppliers to customers.
• B) ensuring that the right amount of resources is available when needed.
• C) predicting the future demand for raw materials, finished goods, and services.
• D) determining how to recover from service upsets.

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Definitions:

Net Primary Productivity

The rate at which plants and other photosynthetic organisms produce organic compounds in an ecosystem beyond what they use for respiration.

Human Overharvesting

The excessive harvesting of natural resources which leads to the depletion of those resources and a loss of biodiversity.

Top of Ocean Food Chains

Predators that occupy the highest trophic levels in marine ecosystems, controlling the population and health of the ecosystem indirectly.

Predators

Animals that hunt, kill, and consume other organisms for food.