Service Encounter Design Is a Key Activity Performed by Operations

question 36

Multiple Choice

Service encounter design is a key activity performed by operations managers that involves:

• A) managing the flow of materials, information, people, and money from suppliers to customers.
• B) ensuring that the right amount of resources is available when needed.
• C) predicting the future demand for raw materials, finished goods, and services.
• D) determining how to recover from service upsets.

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Definitions:

Vestibule

An entrance or enclosed antechamber between the outside and the interior of a building, or a space or cavity at the beginning of a canal, like those of the nose or ear.

Vertigo

A sensation of spinning or dizziness, often caused by issues with the inner ear or the vestibular nerve.

Tinnitus

The hearing of sound when no external sound is present, often ringing in the ears.

Tympanitis

Inflammation of the ear drum, also known as tympanic membrane, leading to pain and possible infection.