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Jackie Is the Head Teller at ABC Bank and Her

question 47

Multiple Choice

Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team. She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided Internet access to all employees. Jackie watched the tellers closely and found that they were spending significant amounts of time playing Internet games and posting on Facebook. Which policy should the company implement to help eliminate this problem?

Discern the steps involved in the delegation process and the role of authority and responsibility.

Understand the difference between centralized and decentralized authority and their impact on organizational structure.

Comprehend the consequences of violating organizational principles such as unity of command.

Recognize the factors influencing a manager's reluctance to delegate.

Definitions:

Mercury

A chemical element with the symbol Hg and atomic number 80, known for being a dense, silver liquid metal at room temperature.

Industrial Production

The measure of the output of the industrial sector of the economy, which includes manufacturing, mining, and utilities.

Birth Defects

Congenital abnormalities that are present at birth and can result in physical, mental, or metabolic dysfunctions, often leading to disability or death.

First Stage

Refers to the initial phase of a process or development, often marked by early or beginning steps.