One Way to Support Users' Questions Is to Create a Help

question 73

True/False

One way to support users' questions is to create a help desk, or a group of people who respond to users' questions.

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Definitions:

Deindividuation

A psychological state where an individual loses self-awareness and self-restraint, often occurring within group contexts.

Self-Awareness

Self-awareness regarding personal qualities, sensations, purposes, and wishes.

Social Loafing

The phenomenon in which individuals exert less effort when working in a group than when working alone.

Group Polarization

The tendency for a group to make decisions that are more extreme than the initial inclination of its members, following a discussion.