Mass Customization Is the Ability of an Organization to Tailor

question 33

True/False

Mass customization is the ability of an organization to tailor its products or services to the customers' specifications. For example, customers can order M&Ms in special colors or with customized sayings such as "Marry Me."

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Definitions:

Communication Channel

The medium or method through which information is transmitted from one entity to another.

Impersonality

The quality of being devoid of personal feeling or bias, often associated with objectivity or detached professionalism.

Division of Labor

The assignment of different tasks to different people or groups in an organization to increase efficiency and productivity.

Span of Control

The number of subordinates or units that a manager or leader can directly control or supervise effectively.