Which of the Following Provides Customer Service Representatives to Answer

question 17

Multiple Choice

Which of the following provides customer service representatives to answer customer inquiries and respond to problems through a number of different customer touch points?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

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Definitions:

Capitalists

Individuals or entities that own capital goods or investments and use them to generate profits, typically by investing in businesses and supporting or engaging in commerce.

Theocratic

Pertaining to a form of government in which a deity is recognized as the supreme civil ruler, with the deity's laws being interpreted by ecclesiastical authorities.

Anarchic

Lacking order, governance, or authoritative structure, often resulting in chaos or disorder.

Republic

A form of government in which the country is considered a "public matter" with officials elected by the people.