What Is Automatic Call Distribution

question 54

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

---

Definitions:

Situational Interview

A type of job interview where candidates are asked to describe how they would respond to hypothetical job-related scenarios.

Business Details

Specific facts or pieces of information related to the operation, strategies, or background of a company.

Common Sense

Practical judgment concerning everyday matters or basic intelligence that is shared by a significant number of people.

STAR Approach

The STAR Approach is a structured manner of responding to a behavioral-based interview question by discussing the specific Situation, Task, Action, and Result of the situation you are describing.