What Is Web-Based Self-Service

question 15

Multiple Choice

What is web-based self-service?

• A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
• C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Gay Rights

The legal and social movements advocating for equal rights and protections for individuals identifying as homosexual or having a sexual orientation towards the same sex.

Maass and Clark

Researchers known for their contributions to social psychology, particularly in areas relating to prejudice and social categorization.

Privately/Publicly

The distinction between actions or opinions kept within oneself or shared in a community or public setting, respectively.

Touch Pad

An input device that allows a user to control a computer cursor or other functions by touching a flat surface with a finger or stylus.