What Is Call Scripting

question 62

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
• C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Benzophenone

An organic compound with the formula (C6H5)2CO, often used as a photoinitiator or to perfume soaps.

Alkene

A hydrocarbon that contains at least one carbon-carbon double bond, characterized by the general formula CnH2n and playing a vital role in organic synthesis.

Dimethyl Sulfide

A sulfur-containing organic compound with the formula (CH3)2S, known for its distinctive smell.

Methyl Acrylate

An organic compound used as a monomer in the production of polyacrylic fibers and resins.