What Is a Part of Operational CRM That Automates Service

question 73

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Gross Profit

The difference between revenue and the cost of goods sold before deduction of overheads, interests, and taxes.

Gross Sales

The revenue earned from the sale of merchandise to customers.

Cost of Shoes

The cost of shoes encompasses the total expenses incurred in manufacturing or purchasing shoes, including materials, labor, and potentially distribution and marketing costs.

Departments

Distinct areas or divisions within an organization, each responsible for specific tasks or functions.