Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

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Definitions:

Future Earnings

The expected financial profits or income of an entity or individual for future periods.

Family-owned Businesses

Enterprises that are managed, operated, and primarily owned by one or more family members.

Sole Proprietorships

A form of business ownership with a single owner who manages the company and is responsible for all business debts.

Partnerships

Legal arrangements in which two or more parties agree to operate a business together, sharing its profits and liabilities.