Automatic Call Distribution Directs Customers to Use Touch-Tone Phones or Keywords

question 67

True/False

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

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Definitions:

Financial Accounting Standards Board

An independent nonprofit organization responsible for establishing financial accounting and reporting standards in the United States.

Pay-As-You-Go

A financing method where expenditures are not financed by borrowing but from current revenues such as taxes.

Cafeteria-Style

A flexible benefits plan that allows employees to choose among a variety of offerings to create a benefits package tailored to their needs.