Which of the Following Provides Customer Service Representatives to Answer

question 17

Multiple Choice

Which of the following provides customer service representatives to answer customer inquiries and respond to problems through a number of different customer touch points?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

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Definitions:

Executive Branch

The branch of government responsible for implementing and enforcing laws, typically led by the president or prime minister and comprising departments and agencies.

Issue Networks

Loose, informal, and highly variable coalitions of public and private sector actors who share a common interest in specific policy issues and work together to influence policy outcomes.

Oversight

The process of monitoring and reviewing the operations and activities of a government or organization to ensure accountability and efficiency.

White House

The official residence and workplace of the President of the United States, located in Washington, D.C.