What Allows Customers to Use the Web to Find Answers

question 6

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

---

Definitions:

Supply Curve

A graphical representation showing the relationship between the quantity of goods that producers are willing to sell and the price levels of those goods.

Market

A venue where buyers and sellers engage in trade, determining the price of goods and services through the laws of supply and demand.

Equilibrium

A state in economic analysis where supply equals demand, leading to stable prices and quantities in the market.

Price

The price in terms of money anticipated, needed, or given for purchasing something.