Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Gain on Sale

The financial profit realized when an asset is sold for more than its original purchase price or book value.

Jointly Controlled Operation

A business activity where two or more parties share control and decision-making responsibilities.

Calculation Principles

refer to the basic guidelines or formulas used for calculating financial figures in the accounting process.