What Is a Part of Operational CRM That Automates Service

question 73

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Internet

A global network connecting millions of computers, allowing the exchange of data, communication, and resources.

Jurisdiction Issues

Challenges or questions that arise concerning the legal authority of a court to hear a case or the geographic area in which a court has authority.

Complicated

Characterized by difficulty; complex, involving many different and connected parts.

Limited Jurisdiction

The authority vested in certain courts to hear and decide only specific types of legal cases, often restricted by case type, monetary value, or geography.