Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 24

True/False

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Containment Strategy

A foreign policy strategy aimed at preventing the expansion of a hostile power or ideology, notably used by the United States during the Cold War to limit the spread of communism.

Korean War

A conflict between North Korea, with the support of China and the Soviet Union, and South Korea, with the principal support of the United States, fought from 1950-1953.

Disarmament Talks

Diplomatic meetings aimed at reducing or eliminating certain types of weaponry, often involving multiple countries and international organizations.

Declared Independence

The formal assertion by a specific territory or group that it is independent and constitutes a state, no longer under the control or governance of a foreign power.