Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 24

True/False

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Persuade

The act of convincing someone to do or believe something through reasoning or argumentation.

Logic

A systematic method of reasoning that aims to deduce valid conclusions from premises.

Good-looking Speaker

A speaker or presenter who is aesthetically pleasing or attractive in appearance.

Cognitive Dissonance

A psychological phenomenon that occurs when an individual holds two or more contradictory beliefs, ideas, or values at the same time, leading to psychological stress.