What Is Speech Analytics

question 57

Multiple Choice

What is speech analytics?

• A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
• B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C) The analysis of unstructured data to find trends and patterns in words and sentences
• D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation

---

Definitions:

Marital Therapy

A form of psychotherapy aimed at resolving marital conflicts and improving the relationship between spouses.

Impartial Observer

An individual who watches or monitors situations without allowing personal feelings or biases to influence their judgment.

Parenting Problems

Parenting problems encompass various challenges and difficulties that parents may encounter in raising their children.

Same-sex Married Couples

Couples of the same gender legally recognized as married, entitled to the rights, responsibilities, and benefits associated with marriage.