What Is the Process of Analyzing Recorded Calls to Gather

question 116

Multiple Choice

What is the process of analyzing recorded calls to gather information that-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A) Social media analytics
• B) Speech analytics
• C) Text analytics
• D) Web analytics

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Definitions:

Uric Acid

A waste product formed from the breakdown of purines, substances found in many foods, which is excreted in the urine.

Birds

Warm-blooded vertebrates characterized by feathers, beaks without teeth, laying of hard-shelled eggs, a high metabolic rate, and a four-chambered heart.

Reptiles

A class of cold-blooded vertebrates that include snakes, lizards, turtles, crocodilians, and various extinct groups, characterized by breathing air, laying shelled eggs, and having a skin covered with scales or scutes.

Urea

An organic compound and waste product produced in the liver, resulting from the metabolism of proteins, excreted in the urine.