What Is the Process of Analyzing Recorded Calls to Gather

question 116

Multiple Choice

What is the process of analyzing recorded calls to gather information that-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A) Social media analytics
• B) Speech analytics
• C) Text analytics
• D) Web analytics

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Definitions:

Competition

The rivalry among businesses or entities to attract customers, increase sales, and achieve a dominant position in the market.

Knowledge Management

The process of capturing, distributing, and effectively using organizational knowledge to enhance performance, innovation, and competitive advantage.

Knowledge Dissemination

The process of spreading and sharing knowledge within an organization or to the broader public.

First-mover Strategy

A business strategy where a company is the first to enter a particular market or industry, gaining a competitive advantage.