What Is Speech Analytics

question 57

Multiple Choice

What is speech analytics?

• A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
• B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C) The analysis of unstructured data to find trends and patterns in words and sentences
• D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Penetration Pricing

A marketing strategy that involves setting a low price for a new product to attract customers and gain market share quickly.

Odd-Even Pricing

A psychological pricing strategy where prices are set to just below a whole number to make the price appear significantly lower to consumers.

Deceptive Pricing Practices

Techniques used by sellers to mislead consumers about the true price of a product, making it seem cheaper than it actually is.

Retainer Fee

An upfront cost paid to secure the services of a consultant, freelancer, lawyer, or other professional for a specified period of time.