What Is Speech Analytics

question 57

Multiple Choice

What is speech analytics?

• A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
• B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C) The analysis of unstructured data to find trends and patterns in words and sentences
• D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Normal Good

A good for which demand increases as the consumer’s income increases, holding all other factors constant.

Money Income

The total amount of monetary earnings received by an individual or household from various sources, including wages, salaries, and investments.

Electric Automobile

A vehicle that is powered entirely or partially by electricity, offering an alternative to traditional fossil fuel-powered cars.

Complementary Goods

Products that are used together, where the consumption of one enhances the value or demand of the other.