Which of the Following Represents the Different Information Formats

question 109

Multiple Choice

Which of the following represents the different information formats?

• A) Detail, summary, aggregate
• B) Document, presentation, spreadsheet, database
• C) Individual, department, enterprise
• D) Executives, managers, operational employees

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Definitions:

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.

Service Quality

Evaluating how closely a provided service aligns with what the customer anticipated.

Responsiveness

The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.