What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Inflation

The magnitude of growth in the overall price points for goods and services, weakening the efficacy of spending power.

Government Spending

The total amount of money expended by a government on various sectors, including infrastructure, education, defense, and social services.

Net Exports

The difference between a country's total exports of goods and services and its total imports of goods and services over a specified period.

Samuelson

Refers to Paul Samuelson, a prominent economist known for his contributions to many fields of economics.