What Type of Metrics Includes Back Orders, Customer Order Promised

question 104

Multiple Choice

What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time?

• A) CRM metrics
• B) SCM metrics
• C) BPR metrics
• D) ERP metrics

---

Definitions:

Confidence

The feeling or belief that one can rely on someone or something; self-assurance in one's own abilities or qualities.

Unconditional Regard

An empathetic support and acceptance given to others without any conditions or judgments.

Vulnerable

The state of being open to harm, damage, or emotional hurt due to various factors or circumstances.

Rejection

The act of dismissing or refusing a proposal, idea, or individual.