There Is a Rule for How Many Metrics, Out of the Hundreds

question 3

Multiple Choice

There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule?

• A) Best practice is to track and analyze no more than two (plus or minus two) metrics.
• B) Best practice is to track and analyze no more than five (plus or minus two) metrics.
• C) Best practice is to track and analyze no more than seven (plus or minus two) metrics.
• D) None of these, as it depends on the type of industry.

---

Definitions:

Listening Attitude

The disposition of paying full attention and mentally processing what someone else is saying.

10 Seconds

A brief time duration often used as a standard measure for quick tasks or moments.

Heat Technique

A method used in various fields, such as medical treatment and material processing, involving the application of heat to achieve specific results.

Hear Out

The act of listening to someone fully and attentively, giving them an opportunity to explain or describe something thoroughly.