What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

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Definitions:

Ordinal Data

A type of categorical data with a set order or scale but without a fixed interval between values.

Rating

An evaluation or assessment, usually expressed as a rank or score, that indicates the quality, performance, or suitability of someone or something.

Restaurant

An establishment where meals are prepared and served to customers in exchange for payment.

Nominal Data

Data that consist of names, labels, or categories without any inherent order or ranking among them.