What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

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Definitions:

Salary Deferral Plan

A type of retirement plan where employees opt to defer a portion of their salary, which is then invested on a pre-tax basis until withdrawal at retirement.

Compounded Semi-Annually

A method of calculating interest where the accrued interest is added to the principal amount twice a year, leading to interest on interest.

Month-End Contributions

Payments or deposits made towards an account or investment, typically recorded at the end of the month.

Monthly Payments

Monthly Payments are regular payments made once a month, commonly associated with loans or leases.