Why Is CRM One of the Most Valuable Assets a Company

question 65

Multiple Choice

Why is CRM one of the most valuable assets a company can acquire?

• A) Since organizations have not been successful in implementing SCM systems, they have turned their resources towards CRM.
• B) CRM has proven to increase customer loyalty and retention and an organization's profitability.
• C) It is easy for a company to steal their competitors' loyal and devoted customers, therefore companies need a viable process for targeting competitor's customers.
• D) Without CRM it is impossible to effectively manage or cross-sell products to customers.

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Definitions:

Organic Structures

Three-dimensional arrangements of atoms within an organic molecule, determining its chemical behavior and interactions.

End-Carbon Atoms

The carbon atoms located at the extremities of a carbon chain in organic molecules, often involved in reactions due to their unique positions.

Cyclic Alkanes

Saturated hydrocarbons forming a ring structure, also known as cycloalkanes, with the general formula CnH2n.

Decane

A straight-chain alkane with the chemical formula C10H22, commonly used in solvents and as a constituent of gasoline.